Terms & Conditions

1. About these Terms

These Terms and Conditions ("Terms") are a legal agreement between you and Splash Renewable Tech Limited (company number 14350690), 124 City Road, London, EC1V 2NX ("Splash", "we", "us"). They govern your use of the Splash Share app, our website (splashrenewable.co.uk), and related services (together, the "Platform").

By creating an account or using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

We may provide additional terms for specific features or partner programmes, such as the Motability trial. Where those terms conflict with these Terms, the additional terms apply for that feature or programme.

2. Who can use Splash

You must be 18 or over, able to enter into a binding contract, and using Splash for lawful purposes. You are responsible for keeping your login details secure and for all activity under your account.

3. The role of Splash

Splash is a peer-to-peer marketplace that connects:

• Hosts, who make their EV charger available to share; and
• Guests, who book and use a Host's charger.

The contract for each charging session is between the Host and the Guest. Splash provides the Platform that enables the session, handles payments and rewards, and provides support. Splash is not a party to the contract between Host and Guest.

Splash is not an energy supplier, a public charge point operator, an installer, or a provider of chargers. Hosts supply electricity from their own supply. Splash does not guarantee the condition, safety, availability, or performance of any charger, which are the Host's responsibility under Section 5, although we take reasonable steps to keep the marketplace trustworthy.

4. Your account

You must provide accurate information and keep it up to date. We may take steps to verify your account and confirm that you are a genuine user. You must keep your password confidential and tell us promptly of any unauthorised use.

5. Host responsibilities

If you list a charger, you confirm and agree that:

• you own the charger, or have the right to share it, including any permission required from your landlord, freeholder, mortgage lender, employer, or management company;
• your charger is safe, legally installed, maintained, and compliant with applicable regulations, and you will keep it in good working order;
• your listing is accurate, including its location, specifications, availability, and price;
• you are responsible for the cost of the electricity you supply and for understanding your own energy tariff. Any earnings figures shown in the app are estimates and do not account for your electricity cost;
• you are responsible for your own tax on any earnings;
• connecting your charger to Splash uses OCPP, which passes charging control of that device to Splash for the purpose of operating sharing and charging sessions, and you consent to this; and
• you will make the charger, and any agreed parking space, genuinely available for confirmed bookings.

6. Guest responsibilities

If you book a charger, you agree to:

• use it only for a compatible vehicle and in line with the Host's reasonable instructions;
• arrive and leave on time, and not overstay beyond your booked session (see Section 14);
• treat the Host's property with care and not cause damage; and
• pay the price and any applicable fees (see Section 8).

7. Bookings

Guests book an available slot. Where a Host has "Request to Book" switched on, the Host must accept the request before the booking is confirmed. A booking is confirmed when the Host accepts it, or immediately where "Request to Book" is switched off, and you receive confirmation in the app. You can manage your upcoming bookings in the app.

8. Prices, fees, payments, and payouts

Splash acts as the Host's agent in arranging bookings and handling payment between Hosts and Guests (see Section 3). The charge for the energy is a supply from the Host to the Guest. Splash's supply to you is the platform and service it provides.

• Guest charges: Guests pay the Host's rate per kWh for the energy used, plus a £1.50 platform fee and a 2% service fee per session. The Splash fees are shown inclusive of VAT at the standard rate (currently 20%). The per-kWh energy charge is set by, and paid to, the Host.
• Host commission: the standard Host commission is 10% of earnings. We may reduce it during promotional periods, and it is currently waived (0%). We will give clear notice before the fee you pay changes. The commission is subject to VAT at the standard rate (currently 20%).
• VAT: Splash is VAT-registered (VAT number GB445635775). We account for VAT on our own platform, service, and commission fees. We do not add VAT to the Host's energy charge; whether VAT applies to that supply depends on the Host's own VAT status, and most private Hosts are not VAT-registered. Hosts remain responsible for their own tax.
• Payment: payments are processed by our payment provider, Stripe. By paying, you also agree to Stripe's terms.
• Payouts: Host payouts are made to your nominated bank account through Stripe. A withdrawal fee of 0.5% of the amount withdrawn applies, inclusive of VAT.
• Authority to charge: you authorise us, through Stripe, to charge the payment method on file for sessions and for any fees or charges properly due under these Terms.

9. kWh rewards and credits

• Splash may give kWh credits, such as a 5 kWh signup bonus and a 10 kWh referral reward for each side, which discount future charging sessions.
• kWh credits have no cash value, are not transferable except as we allow (for example, referrals), and cannot be exchanged for money unless we expressly say so.
• We may change, expire, or withdraw credits and the rewards scheme. We may also withhold or reverse credits obtained through abuse, fraud, or breach of these Terms.

10. Failed bookings

A "failed" booking is one that does not result in a completed charging session. This happens in limited cases:

• the booking is rejected, where "Request to Book" is on and the Host declines;
• the booking is cancelled by the Host or Guest (see Section 11); or
• the session does not start, for example because of a technical fault.

In every case of a failed booking, neither party is charged, because no chargeable energy (kWh) is consumed. Any pre-authorisation is released.

11. Cancellations

• Either the Host or the Guest may cancel a booking before it starts.
• Within 1 hour of the session start time, the main cancel button is muted to discourage last-minute cancellations. A smaller "still need to cancel?" option remains available, so you can still cancel if necessary.
• Cancelling a booking does not incur a charge under our current rules (see Section 10). No late-cancellation or no-show fee currently applies.
• Statutory cancellation rights: because this is a service contract concluded at a distance, consumers normally have a 14-day right to cancel under the Consumer Contracts Regulations 2013. By booking a session that starts within that period, you request that we begin the service immediately, and you acknowledge that once the session is fully performed you lose the right to cancel it. If you cancel a session that has not yet been performed, you are not charged.

12. Refunds and adjustments

• Because failed or cancelled bookings are not charged (see Section 10), most situations require no refund.
• Where a Guest is charged but something goes wrong, for example a fault produces incorrect charging data or an incorrect session start or end time, Splash will correct it. We will normally adjust the amount charged or earned for both parties, or issue a full or partial refund, depending on what our investigation finds to be fair.
• Nothing in these Terms removes your statutory rights under the Consumer Rights Act 2015, under which services must be performed with reasonable care and skill, and you may be entitled to a repeat performance or a price reduction if they are not.
• Refunds are made to your original payment method through Stripe.

13. Disputes between Hosts and Guests

• If a dispute arises about a session, such as charging data, damage, or conduct, report it to us promptly through support, with any evidence such as photos, messages, or timings.
• As the operator of the Platform, Splash will seek to resolve the dispute fairly, using session data, our technical findings, and the information provided by both parties.
• Where appropriate, we may adjust charges or earnings, or issue refunds (see Section 12). Our resolution reflects what we reasonably determine to be fair in the circumstances.
• Because the session contract is between the Host and the Guest (see Section 3), Splash acts as facilitator and adjudicator, not as a guarantor of either party's conduct.

14. On-time departure and fair use

• You will receive a reminder before your session ends, with an option to extend it if the slot is still free.
• Please leave promptly when your session ends. Repeatedly overstaying, or otherwise misusing bookings, may affect your rating and standing on the Platform.

15. Acceptable use and user content

• You must not misuse the Platform. This includes any illegal, fraudulent, abusive, or harmful activity, circumventing fees, scraping, or attempting to gain unauthorised access.
• Reviews, ratings, and messages must be honest, lawful, and respectful. You grant Splash a licence to host and display the content you submit for the purpose of operating the Platform. We may remove content, or take other action consistent with our legal obligations (including under the Online Safety Act 2023), where content is unlawful or breaches these Terms.

16. Suspension and termination

• You may close your account at any time, in the app or by contacting support.
• We may suspend or remove access to your account or content, including removing a user from the app, where we reasonably believe you have breached these Terms or the law, created a safety or fraud risk, or where it is necessary to protect users or the Platform.
• Where practical and lawful, we will give notice and reasons, and you may appeal through support. For serious matters, we may act immediately.
• Termination does not affect rights or obligations that have already accrued, such as payments due or completed sessions.

17. Liability

• We provide the Platform with reasonable care and skill. It is otherwise provided "as is", and we do not guarantee that it will be uninterrupted or error-free.
• We are not liable for the acts or omissions of Hosts or Guests, the condition, safety, or performance of a charger, the electricity supplied, or any damage to a vehicle, property, or charger arising from a session between users. These are matters between the Host and the Guest.
• Splash does not provide insurance cover for charging sessions, vehicles, chargers, or property. Hosts and Guests are responsible for their own insurance arrangements.
• Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for your non-excludable rights as a consumer under the Consumer Rights Act 2015.
• Subject to the above, our total liability to you in connection with the Platform is limited to the greater of (a) the total fees you paid to Splash in the 12 months before the claim, or (b) £100. We are not liable for indirect or consequential loss.

18. Indemnity

If you breach these Terms or misuse the Platform, you agree to reimburse the reasonable losses we suffer as a direct result, to the extent permitted by law. This does not reduce your statutory consumer rights.

19. Intellectual property

The Platform, the Splash brand, and our logos and content are owned by Splash or our licensors. You receive a limited, personal, non-transferable licence to use the app for its intended purpose. "Splash", "Splash Share", "Charge It Forward", and related marks belong to us.

20. Privacy

How we handle your personal data is explained in our Privacy Policy, which forms part of these Terms.

21. Changes to these Terms

We may update these Terms. We will notify you of material changes in the app or by email. Continued use of the Platform after a change takes effect means you accept it. If you do not accept a change, you may stop using the Platform and close your account.

22. Governing law, complaints, and disputes

• These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. This does not remove any protection available to you under the law of your home nation within the United Kingdom.
• If you have a complaint, please contact [email protected] first, and we will work to resolve it. We do not currently participate in an Alternative Dispute Resolution (ADR) scheme.

23. General

• Assignment: you may not transfer your rights or obligations without our consent. We may assign ours on notice, for example on a business transfer.
• Severability: if any clause is unenforceable, the remaining clauses continue to apply.
• No waiver: a failure to enforce a term is not a waiver of it.
• Force majeure: we are not liable for any failure caused by events beyond our reasonable control.
• Entire agreement: these Terms, the Privacy Policy, and any feature or partner terms form the whole agreement between us.
• Contact: [email protected], +44 204 538 7763, 124 City Road, London, EC1V 2NX.

Annex A: Partner programme and trial terms

Where you join through a partner programme, additional terms and a trial-specific privacy notice may apply, covering eligibility, the data shared with the partner, the trial duration, and any programme-specific support or limits. These are drafted separately with the partner's legal team and are not included in this version.